Support Policy Page

FAQs : 

Below you will find answers to some of the most common questions we get.  Here, we try our best to get you answers to your questions. But if we don’t do a good job, feel free to contact us and we will get back you as quickly as possible.
All orders are processed within 1 to 2 business days (excluding weekends, holidays and first day of your order to be able to change or cancel your order) after receiving your order confirmation email. You will receive another notification when your order has shipped.
After receiving an shipping confirmation email, please wait from 7-12 business days to get your item. We will do all our best to get it as fast as we can.
Your order will be shipped free of charge with USPS Standard shipping.
Please Note that you have 30 Days Money Back Guarantee if you want to return or exchange your item.
 
Here, we do our absolute best to ensure that your orders will be exactly how you want them! Our team of experts checks each order before send it out, for quality and accuracy before shipping. To ensure safe shipping, we ship your order securely in a hard cover case surrounded by shock-absorbent padding.
 
If you are not satisfied with your order, please contact us within 30 days of receipt. If your prescription is not made to order or there is a manufacturers defect in your order, we will reship your order at no charge or provide a full refund (depend on your choice).
If you choose to return your order for any other reason, we will provide a 100% refund or store credit to apply to a new order, not including shipping costs.
We have made shopping easy for our customers, you have multiple ways to get in touch with us if you are having trouble placing an order. You can call our customer service From Monday to Friday: 9am - 6pm ET and Saturday 9am - 5pm ET. You can also email us We will be happy to assist you in placing your order.
Your order takes 1-2 Business Days to process after your order has been submitted. This not include the first day of your order, to allow you the possibility to change or cancel your order. In most cases orders may get shipped within 24 hours and delivered within 12 business days.
Our online ordering system will ask for all the important information you should submit.
We apologize for the delay. Sometimes international shipping may take longer than expected due to COVID 19. You can, however, track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us